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Customers Letters
We thank everyone for taking the time to e mail their photos and kind words
The cat kennel arrived this morning. It looks great! Thanks very much for the speedy service – I am very impressed. Regards Joan Doerr
Hi Thank you for the prompt delivery of my rabbit hutch I have erected it myself and I am very pleased with the result, so are my 2 guinea pigs Thanks again Mrs Lynda Linley
Wow, what fantastic customer service. Basically I bought a cat box extra on 17th May 2010,and over the last week noticed that the roof of it was leaking. I phoned Happy Hutch yesterday morning (Thursday), and with no quibble I was receiving a replacement lid for my cat box this morning (Friday). You can't beat it. Thank you again Happy Hutch. Regards, L. W. Thomas a 'Happy Customer'.
Thank you for the cat house, its so pretty and looks fab! Cats are a bit unsure but will get used to it and it looks very cosy and so well made, my youngest daughter seemed to think it was for her - oops! Charlie Albers
Hello Graham Just thought I'd let you know that I called Tom on Monday morning and took delivery of my Hutch/Run on Tuesday, amazing service. I would like to say what a pleasure it is dealing with a company who a) answer the phone without being irritated and b) give you honest and realistic expectations and sticking to them! The hutch itself is lovely and really good quality, much better than the more expensive versions I've seen in Pet shops and the like. Congratulations on a great company. Kind regards, Rachel Penfold
Graham,just a note to say thank you, yesterday we received our Sykes rabbit hutch and run combo and we are really happy with it. I don't normally write but when searching on the Internet for a Guinea Pig hutch I found some scathing, unfounded and completely incompetent reviews of your products. Despite this I liked what I saw on the web site and what I read about your approach to production and as a result we have got a new home for our pets that is of great quality, delivered quickly and at an excellent price. As for those who found it difficult to assemble and it took them hours etc. it's a wonder they could find their way out of a room! Brilliant service & a great product.Many thanks,Chris.
Just an email to thank you so very much for my order, it is absolutely brilliant and the rabbits must be so happy as they are running around, chasing each other all over the place. It wasdelivered on time with no problems at all. I will recommend you to my friends if they need anything like this. Once again thank you very much Regards Mrs Hazel Minnican
Ms Llinos Thomas Couldn't find anywhere to add my comments in realtion to customer satisfaction. Wow, what a service. I ordered the extra cat box, Monday night, and I was astounded that it was delivered this morning. Just waiting for 'Blewyn' the cat to return from her nocturnal activities to try it out. I would have no hesitation in recommending your company to anyone else looking for similar products. Quick service, and very helpful, policte customer services.
Hello Graham, Just to say that the rabbit run has arrived and is fantastic! Thank you especially for putting in the extra doors. We've had great service from you and I shall certainly be passing your details to anyone who admires our run!Thanks again.Teresa Johnson
Hi Graham The hutch arrived safely and it is beautifully made. Thank you. Regards, Joe
Hi We took delivery of 2 of Bens wedge cat houses we are so pleased with the quality and the service we received we thought we would just drop you a short note to say thankyou the cats have tried them out and they seem to like them as well.Kind Regards Vanda Kaufman
Hi Graham,I just wanted to let you know how delighted we are with the hutch. My husband found it very easy to put together and it is extremely good quality. It also looks great in the garden and the rabbits are most impressed with their new and very spacious residence ! Also, with next day delivery, (in spite of me ringing and asking for a larger hutch the morning after I ordered !) what more could I ask for ?!Thanks again and Kind Regards,Sharon Francis
Hi Graham, attached are some pictures of the new rabbit aviary which links up as a walkway to another bunny area. It's a fantastic space as we now have 2 pairs of rabbits who can alternate access to the corner area, meaning they get a lot more space between them. Thank you so much for such a quick delivery! Best wishes,Helen
Tortoise fits perfectly into hutch and has decided to stay inside. The size is much more manageable.Thanks for acting so swiftly.Alas, partner sees i t as a present for tortoise, not for him!.Many Thanks,Marilyn
Thank you for the excellent Tortoise Hutch received today, an amazingly quick response to my order.Thanks again,Rex Eckley.
Hi Graham,Just to say thanks for the two hutches I purchased recently.Usual super quality,and delivered within 24 hours of ordering them!Keep up the good work.I will always use you in future.Many thanks,Gayle
Thank you so much for providing such a wonderful service to animal lovers everywhere. It is so refreshing to find a reputable comapny offering such great quality products without the ridiculous price tags I seem to find in garden centres and pet shops. I am so happy with my hutch and run combo (as are my precious pets) and my only regret is that I didn't purchase my first hutch and run combo from you. I will certainly be back in the future and will be recommending you to all who will listen. Kind Regards, Beckie.
Graham,Quick note to thank you for the fast delivery of my new hutch. I was expecting it towards the end of the week, but was pleasantly ‘shocked’ to find it had arrived today, two days after I had ordered it. I’ll be needing a new run in the Spring, and will be coming back to you for it.probably the mega 7 ft by four ft one! Very impressed.Thanks again,Ian Rentoul
Hi Graham,Just received that cat house it is perfect!,Thank you so much for the quick delivery.Have a wonderful christmas!,Rachael.
I just wanted to send a big thank you for the help you gave us in sending a ramp to help resolve a problem caused by me ordering the wrong item. The ramp solved the problem easily and we are very happy with the hutch – we would certainly recommend you to anyone thinking of buying one! Kind regards, Sue Yearsley.
Dear Graham,Thank you so much for the dog kennel it is excellent and very quickly delivered. The door you put on for me is ideal, just what I wanted. I will be using you again in the future.Regards Michelle Hope
Hi Graham,I just wanted to say a big thank you to you guys for such an excellent service. I ordered my hutch on Friday and it arrived last night. We managed to half build it last night but were stopped by the rain and the dark, but it won’t take long to finish it tonight. I’m so pleased with it and can’t wait to move my rabbit in! Thanks again, I’d definitely recommend you to anyone! Cindy
hi there 'happy hutchers' Just to say thanks for the speedy delivery of our hutch. It was put together easily and is sturdy yet easy enough to carry indoors and out for those fine days. The guinea pig hasn't got the hang of the ramp yet but the rabbit loves it all!
Louise, Hay-on-Wye
Hi Graham, I just wanted to let you know that the hutch arrived, as you predicted, on Thursday. I managed to put it up yesterday without any problems and the lady from the RSPCA came and approved it this morning (we're "rescuing" some Guinea Pigs from the RSPCA) so we can now go and collect our new pets!.Thanks so much for the prompt service.
Kind regards,Dawn Muir
Hi I would like to say thankyou for our cat house....It's great & he loves it!! I read your story & thought it was great....a bit how my husband is at the moment, but with beds!! A great success story! Well done
Thankyou again ,Adele Stokes- Leicester
Hi Graham, we just wanted to say that we are as much delighted with our new coop as we were with the hutches. We have already recommended your company to a few people who have come to us for a rabbit and we will be adding you to the links on our website www.briertonminilops.com
Lesley & Gavin
Thank you for the Guinea-pig run, it's great quality and just what I was looking for. Delivery was very quick too.Scooby (our 7 year old piggy) is enjoying the Spring sunshine in the garden.
Hi,Just wanted to say how thrilled I was to get the hutch on the 11th - so fast!! Thankyou, it's fab and I have two very happy little bunnies living in there now,Carly Reigler
Hi Graham,Just to let you know that my rabbit hutch arrived today. I am very impressed with it. SO much better than those naff things they sell in pet shops for much more. I will definitely recommend you to anyone interested in some deluxe pet accommodation. My rabbit looks pretty impressed with it too!!! Thanks again. Regards, Julie
Hi Graham, It's Chris Bewick from Yell here, just thought I would give you an update about the chicken coop that you donated last year to help our project. Last Thursday, out of the blue I received a phone call from the Yell PR team saying that I had to make my way to the Albert Road Day Care Centre in Caversham because I (and my team) had been nominated for a Pride of Reading award for the work that we had done. We went back to the centre and where pleasantly surprised by what we saw. Since last year the garden has had more work done and now has some raised beds growing fruit and vegetables, presumably for residents in wheelchairs to enjoy. In addition to this an enormous extension has been built onto the back of the chicken coop which is now home to two bantam hens and one bantam cockerel. It seems that the chickens have become a real part of the centre and a strong focus in the garden which really encourages the elderly to get outside and enjoy the summer. Whilst we where there the Reading Post came to take a photo and do a write up about the nomination and I am pleased to inform you that this time Happy Hutch got the proper mention it deserved. Attached below is a scan of the article. Hope business is going well for happy hutch and thanks once again for making this project such a success. All the best, Chris Bewick
Hello Rabbit hutch has just been delivered. FANTASTIC service - only ordered it on Saturday - thank you very much. Regards Miss C Barford
This is not a question but a thank you i recently purchased a hutch from you on the net. I was very impressed by the delivery cost and very pleased to see it arrive within the time scale expected. On arrival it wasn\'t too difficult to put together even thought the person helping me couldn\'t tell one end of a screwdriver from the other. So thank you very much I intend to buy the rabbit hotel from you shortly once my building work is complete and certainly would reccomend you to anyone looking to purchase housing for small anmals. Regards Sue Hiscock.
hi,just thought id let you know the hutch came within 2 days! the quality of the timber was far superior to what ive seen so far and it was very easy to assemble.thank you. alison.
Thank you! I just wanted to give some feedback on the brillinat level of service and quality of products you supply. We\'ve ordered from you twice now and both times you\'ve been great. Many thanks Claire
Hello All, I just want to say , thank you for my Ben’s Wedge cat house, I received it promptly on Tuesday this week 19/5/09, I am delighted with it and the cats love it. Keep up the good work. I will order again if I need more. Thanks again! Katie .Milton Keynes Bucks.
Dear Happy Hutch Company,Ref. order no. 3159,I just wanted to say thank you so much for your speedy service regarding the above order which I placed on Bank Holiday Monday. The hutch and run arrived yesterday, and I have spent the last few hours putting it all together, with relative, I repeat, relative ease!! (Although I do have scraped knuckles and a couple of blisters to show for my efforts!) Anyway, my guineas are currently giving the run and hutch a test run - I am sure they will be as delighted as me with it!! Thanks again,Deborah Bridge.
Thank you for the delivery of the hutch. We are very pleased with it and the guinea pigs think it is great! Sue Preston
Good morning Graham / Tom ,Just a quick word of thanks for the swift replacement lid for the extension part of tortoise run I ordered.May I take the opporunity to say what a very professional, efficient and friendly company you are to deal with.I would have no hesitation in recommending you to others.Many thanks and kind regards Karon Turner-Walsh
Hello Graham My hutches (2 triple block) were successfully delivered yesterday as arranged. I would just like to say how pleased I am with them. The workmanship and quality is excellent and a credit to your company. Hopefully as our new venture expands I will need some more hutches, and I would have no hesitation in purchasing further hutches from you. I would also like to say that I admire you as an individual. The way that you have built your business up over the years, but remained with your feet on the ground is inspirational. Your family must be very proud of you.Take care and best of luck to you in the future, My very best regards ,Steve Brewer
Hi Graham,Just to let you know the hutch arrived about an hour after I emailed you this morning! It looks great-am just charging up my electric screwdriver and searching all local pet shops for a couple of baby guinea pigs to enjoy their fab new home! Thanks for your prompt reply this morning, Regards, Fiona Olham
Got it! Thank You so much Graham! Put it together after work. Thanks so much for your great service and speedy delivery it's second to none. Not to mention nice to look at.Now I can save my doggie from the in laws! LOL .Thanks again! Kate
dear all, my 3 tier guinea pig hutch arrived yesterday,and i would just like you to know that i am thrilled to bits with it.Excellent workmanship,good price and good quality wood.i shall be ordering again and will tell my breeder friends about you when they need new hutches.Once again thanks for a brilliant job done and keep up the good work.best wishes, gayle glasfurd
Thank you for the very prompt delivery of the hutch and run we ordered at the weekend.
I feel compelled to write to you to say that I have found the service your company has provided amongst the very best I've ever experienced.I also praise you and your company on the commitment to British workers and British Jobs. If more small business owners had taken the stance that you have, then I'm sure the current economic uncertainty we are experiencing, would not have arisen. On that basis, your company is an inspiration and should be a role model for other businesses to follow.My wife now wants me to assemble the hutch which I better start before I'm in the dog house. Or do you sell them too? Many thanks Martyn Smith
I placed an order for Long Legs Mayfly Hutch with you on Monday and would like to say thank you for your perfect and incredibly qiuck service.I will definately use you again.
Thank you again Mrs Liane Whiffing
Hello Cat House came today – thank you very much it is super! Best wishes Sue Marchant
Hi Graham,I received the hutch and run on Tuesday as you confirmed.
Just wanted to drop you a line of thanks for a great product and service. I hope your company continues to do well. Thanks again, Karen.
have just placed another order with you as i was so pleased with the 2 indoor, triple, guinea-pig hutches i brought from you before. i have numerous rescue guinea-pigs, and my own that i occasionally breed from, so my life is now easier as they are all together in one place. i am getting the double, slightly larger hutch for the rabbit, and a spare place for any emergency! i have recomended you to everyone, and i will definately buy from you again. i am really very happy, and so are the pigs. thanks again, Tanya
I would just like to say a big thank you to you all for the fast delivery of the Flat Roof Guinea Pig Hutch with Run Under.Having ordered on wednesday I certainly wasn't expecting it to arrive the same week, so when it arrived friday morning I was shocked to say the least,fantastic.Amber (guinea pig) is very happy with it, it is very sturdy and feels as though it will last a life time (even with her nibbling at it's vitals)!!!!Many Many Thanks again, I will have no hesitation on recommending you to my friends and family.Take care and all the luck for the future.Rose, Kate and of course Amber.
Hi again,Just thought you would like to know - the kennel arrived safely yesterday, is all made and in use! It looks great, too! Thanks for the fantastic service.Kind regards,Lyn : -
Hi Graham, re feedback Just received my new combination rabbit hutch and run, only a couple of days after ordering and i have to say i am impressed. Having only just begun shopping on-line, i have spent many hours browsing high street pet stores some of which are big brands, the hutches were often over-priced and of particualrly good quality and also did not offer a delivery service. I am pleased to say however, that happyhutch.com ticked all the boxes, swift service, value for money, home delivery and a product of quality. It may come flat packed and require self assembly, but i found that because of this i could see quality of the product i was paying for. I would reccommend happyhutch.com any day thanks Craig and Andrea Walsh
Dear Graham Thank you for the great service you provided when I ordered my hutch earlier this month. The delivery was prompt, the construction of the hutch was very clear and easy and the quality is fantastic for the price. I now have 2 very happy rabbits whom love their new home. I wouldn't hesitate to recommend you to others....Kind Regards Carolyn
Would just like to say thank you for the excellent cage, they were really in need of one fast and I don’t think anyone could have delivered one faster J
I ordered a bargain basement chicken run and coop off of you last tuesday I was delighted by having the coop delivered on the Thursday.The coop is superb and your service is second to none.One of the best coops I have seen and nowhere near the exhorbitant price of F******m for example. I am so pleased with this coop that I decided to write this message ( something I have not done before) no hestation in reccomending you, and thanks again,Paul Wright Kirkby in Ashfield Notts
just want to say thanks,assembled by myself & 11yr old son. Hutch looks really fab & our 2 bunnies are really happy with it too! We ordered the hutch from you late Tues eve & it arrived 7.30am Thurs am - really impressed, thanks again , Sue
Hi,Just wanted to say how delighted I am with your hutch. I ordered 2 hutches from you about a month ago for my guinnies from your website, so was delighted when I found this one for my new rescue buns.It was incredibly easy to fit together, and is well made.
Thank-you again,Angela
Hi Graham,My wife purchased the R06096 HUTCH COMBO off your company recently and I just wanted to drop you a line with a couple of photos to say a big thanks for such a prompt service.The hutch and run arrived within a few days and was packaged very well indeed and the assembly was an absolute breeze with very straight forward instructions for a very well constructed hutch.our rabbit Snowy is very at home in his new hutch and our Cocker Spaniel 'Charlie' is very jealous I'm sure...ha! ha! Many thanks again Regards Kevin and Veronica Beech (Birmingham)
Dear Happy Hutch Company,
Last year we found a very big English rabbit over at my Aunties and after about 2 days we finally caught it. We couldn't find an owner, and after a few weeks of him taking up the garage we knew we had to find him better accommodation! With being so big we just couldn't find a big enough hutch anywhere, so turned to the Internet. We found you on Ebay and bought a 2x2x4 hutch and just to let you know, its one of the best thing's we have ever bought! Your service was A* and it came within a couple of days, taking hardly any time to put up. We have added winter doors to protect him from the cold and night, and through out the day we just leaves the doors open so he can run around the patio. Your certainly right, a happy pet lives in a happy hutch! Best Wishes, John Lamb
Dear Graham
Lovely hen house.. Very quick delivery....Please accept the attached photos from our garden. We are very pleased.... Many thanks. David & Marie
Dear Graham, Just a quick note to say thank you for the hutch. We have had a few hutches in the past but none have been so easy to construct and the build quality is great. Many thanks,,, Mark Williams
Hello!Just wanted to thankyou for the brilliant rabbit hutch and run that I bought from you. I ordered it on Wednesday and it arrived first thing Thursday morning. It was easy to put together and looks lovely. My guinea pig and rabbit are happy creatures! Excellent service and hutch! Also read your story of how the company came about and alot of hard work has paid off! Will recommend your company.
Thankyou ,, Eleanor Constable Norfolk (Please be aware that products can take up to 14 days to arrive)
Dear Graham Just wanted to email back to say that we received our hutch just two days after placing the order and that I think the build quality is excellent - great service. It's always easy to have a moan when things are not right, but I thought it worth dropping a line to give some well deserved credit. Shopping on the internet is often a bit of a lottery, but your statement about the quality of your products and the story of how you built up the business persuaded me to shop with the Happy Hutch Co.
Well done! Best regards, Andrew Thompson & family
I recently purchased a “Happy Hutch” for a stray cat that has adopted us and I just wanted to say how pleased I was with the product, and the delivery, and how pleased the cat is! The hutch now has a fleece blanket in it, and the cat is now lovely and warm and dry whenever he is out in the garden. Thanks Sue Bond
Hello Graham - thanks for supplying our 8 rabbit hutches (for Glendrick Roost Animal Welfare Centre). There was a bit of a delay before we could get them assembled but they are now occupied by various rabbits and guinea pigs. We are vey pleased with them, thanks a lot....... Regards Jane... Fintry... Glasgow
Hi Just wanted to say thank you for the speedy delivery of this brilliantly made Hutch we received from you on Monday, you made a little boy very happy as he Wanted this for his birthday this week 16/11/06. Thanks again Simone
Just like to say excellent service and a big thank you , all built and "happy rabbits and Daughter!" Regards Vince
Just a note to thank you for the excellent triple, indoor hutch. It is absolutely brilliant and I am sure that the guinea pigs will be more than happy to spend the winter in it. The quality is great and your service was good from order to delivery. I will certainly come back to you next time I'm buying hutches and recommend you to others.....Regards.....Faye Woods
Graham, just a note to say that I am well impressed with the cat hutch I purchased last week. Both my cats have had a sleep in it overnight already which was the point of buying it.......Thanks again....Stuart
Graham, thank you very much for the superb service and speed of delivery. I ordered the hutch on a Sunday night and TNT tried to deliver it the Tuesday. In fact, it came on the Wednesday, three days before the Rescue Rabbit arrived! I bought a hutch from you last year for our own bunny so when we decided to have another, I had no hesitation in ordering another hutch from you. Many thanks Fiona Harris. |
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