Customers Feedback / Letters

We thank everyone for taking the time to e mail their photos and kind words

 

 

Dear Graham and Happy Hutch Company,What a fantastic hutch and brilliant service. I have bought your 6x2 two storey hutch for my two rabbits.  It's the best hutch I have ever bought and it really is the business. Thank you very much. I would also like to say that the delivery service was exceptional and would like to thank the man who called me about where to leave it and the delivery people who did a grand job. And your website is great and works so well.  All round excellence. Thank you very much for the hutch and the service. I'm now nicknamed Starsky in my road!

Best wishes  Michele Malson

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Graham I just wanted to express my thanks for the superb hutch I ordered with you. It truely is fantastic! I ordered the flat roof rabbit hutch and its soooooo large, unlike the small cruel hutches they sell in pet shops, my rabbits love it! The workmanship is also of such a great qulaity, the price was excellent value and delievery was prompt! Shame all rabbit hutches cant be made to such a high standard! Many thanks again Miss N C Barnard 2011.

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Dear Tom,I just wanted to thank you for the great hutch and runs that you have made for me. I am really pleased with them, although my poor husband has spent the last few days evening out the ground and returfing for me!!I will definitely come back to you again and thank you for such friendly and helpful service, Many Thanks Sanchia 2011

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thank you very much for my beautiful 5x2x2 flat roof rabbit hutch.my bunnies scarlett & maxxie love it. Once it''s full of straw and chew toys I think it''ll do very nicely. I''m also going to paint the outside of it purple like all my other hutches and then they can move in ,Julie milne 

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Just wanted to say a huge thank you for my rabbit hutch and run. the modifications that you made are great and i have 3 very happy bunnies. the quality of workmanship is excellent, your prices were unbeatable and i have recommended you to my friends. Thankyou, Donna April 2011

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Hi Graham Sorry I did not get back to you over the weekend … Thank you very much for your call earlier and the replacement roof and screws you will be sending, it is REALLY appreciated :o) Emma march 2011

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My wife very recently ordered [it arrived yesterday -23-03-11] a rabbit run from yourselves (5ftx 6ft ish) with a covered run. I''ve put it together and have found the workmanship very good/ sturdy etc.
 I have been so impressed by the quality, price, delivery and the ability for you to alter the standard order. I am thinking of getting a hen coop from you.Regards,
Myles. march 2011

 

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mr ashley smith we wish to thank you for the deliver of our block of cages they are very done and we will be ordering more as we have the money . well worth the money were in tewkesbury so you know who we are . mr ashley smith ,,march 2001 

 

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Hello,We have just received the run we ordered last week and wanted to let you know how pleased we are with it. Its great quality and looks great as well we''ve just ordered 2 more :) we''ll be recommending you to all of our customers -We run the small animal hotel in liverpool so have lots of rabbit and guinea-pig customers.
Thanks again. Vicky and Craig

www.bowringparkcattery.co.uk www.facebook.com/catteryhotel march 2011

 

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Dear Graham I received my indoor hutch yesterday and just wanted to say thank you very much. Its a lovely hutch and very easy to put together. Its the second hutch we have had from you over the last few years and I will be using you again when I need another one ! You seem to be one of the only companies that make hutches big enough for rabbits to actually live in without charging the earth !thanks Krista Barzee ,5th jan 2011.

 

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 order #7771/ Hi, Thank you for the hutches they have just arrived.They are well made, i am really impressed and i will use your company again in the near future,Regards Mr D Lowe 2011

 

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Dear Graham, Once again I am delighted to receive a Happy Hutch. I have been the proud owner of a three-tier hutch which has lasted well for six years but I’m even happier with the new one – I particularly like the plastic closers for the doors (less tasty for nibbling bunnies to bite through so will hopefully last better) and the handy rim along the edge of the hutch to stop bedding etc. falling out and drafts getting in under the door. Altogether a very nice job – and thanks so much for putting it together for me. Definitely a plus! I was also very impressed with the speed with which it arrived.,With best wishes from Conker, Tusha and me for a very HOPPY Christmas! dec 2010,,Primi Quantrill

 

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Hi. We got the hutch and run today and built it up this evening.  It is really great and the girls love it for their rabbits. It is a fantastic size and very good value.  Thanks you very much. Kind regards Fiona, November 2010

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Just to say the Ferriby Cat Home is now sited in its indoor location it looks very good, and I am very, very pleased with it  - thank you Christine , November 2010

 

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To Graham ,Please pass on my condolences to Tom - It is very hard to keep ''business as usual'', I know, so I am very impressed that I received my hutch yesterday despite everything. Thank you for packaging the corners carefully. I have not unpacked it yet but it looks fine.Sadly, my bunny is in bunny hospital at the moment - I just hope he lives to see it. Someone up there has a warped sense of humour, don''t they? I would certainly recommend you to anyone Thanks again Al , November 2010

 

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Hi I purchased a 6 x 4 hutch and run combo from you approx three years ago, both still going strong. I need to re-stain both. When I purchased the hutch from you I was advised that it had been treated with rabbit safe stain. Please could you advise which stain is safe to use? Thanks Peter Spencer , Answer any water base animal and plant stain, do not use oil base stain make sure the hutch is completely dry before putting bunny back in it , this goes for any animal housing you are re staining. November 2010 

 

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Hi Tom,It was so nice to speak to a person who cared that they got my order right, instead of wasting my time with "we now have six options listen carefully press button this or that" many thanks keep up the excellent Customer Service,Janet Brown,King Square Community Nursery & Children''s Centre

 

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My shiny new Happy Hutches arrived today ready for my house move next week.  I was not at the new house when they arrived.  Your couriers phoned me to let me know they were there and then waited for me to drive over.  The delivery man then unpacked the hutches and helped me to carry them into the garage.  Together with the incredibly prompt delivery I reckon this makes a fantastic service package.  Thank you.  I am sure my piggies will enjoy their new homes, hopefully for a long time.

Hi just to let you know that my order has arrived . Brilliant service - ordered Monday, delivered Wednesday. Thanks a lot , Lindsey Butler On 19 Oct 2010, at 10:27,

Hello Graham, Just to say that the rabbit run has arrived and is fantastic!  Thank you especially for putting in the extra doors. We''ve had great service from you and I shall certainly be passing your details to anyone who admires our run!Thanks again.Teresa Johnson

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Hi Graham The hutch arrived safely and it is beautifully made.  Thank you. Regards, Joe

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Hi We took delivery of 2 of Bens wedge cat houses we are so pleased with the quality and the service we received we thought we would just drop you a short note to say thankyou the cats have tried them out and they seem to like them as well.Kind Regards Vanda Kaufman

 

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Hi Graham,I just wanted to let you know how delighted we are with the hutch. My husband found it very easy to put together and it is extremely good quality. It also looks great in the garden and the rabbits are most impressed with their new and very spacious residence ! Also, with next day delivery, (in spite of me ringing and asking for a larger hutch the morning after I ordered !) what more could I ask for ?!Thanks again and Kind Regards,Sharon Francis

 

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Hi Graham, attached are some pictures of the new rabbit aviary which links up as a walkway to another bunny area. It''s a fantastic space as we now have 2 pairs of rabbits who can alternate access to the corner area, meaning they get a lot more space between them. Thank you so much for such a quick delivery! Best wishes,Helen

 

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Tortoise fits perfectly into hutch and has decided to stay inside. The size is much more manageable.Thanks for acting so swiftly.Alas, partner sees i t as a present for tortoise, not for him!.Many Thanks,Marilyn

 

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Thank you for the excellent Tortoise Hutch received today, an amazingly quick response to my order.Thanks again,Rex Eckley.

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Hi Graham,Just to say thanks for the two hutches I purchased recently.Usual super quality,and delivered within 24 hours of ordering them!Keep up the good work.I will always use you in future.Many thanks,Gayle

 

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Thank you so much for providing such a wonderful service to animal lovers everywhere. It is so refreshing to find a reputable comapny offering such great quality products without the ridiculous price tags I seem to find in garden centres and pet shops. I am so happy with my hutch and run combo (as are my precious pets) and my only regret is that I didn''t purchase my first hutch and run combo from you. I will certainly be back in the future and will be recommending you to all who will listen. Kind Regards, Beckie.

 

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Graham,Quick note to thank you for the fast delivery of my new hutch. I was expecting it towards the end of the week, but was pleasantly ‘shocked’ to find it had arrived today, two days after I had ordered it. I’ll be needing a new run in the Spring, and will be coming back to you for it.probably the mega 7 ft by four ft one! Very impressed.Thanks again,Ian Rentoul

 

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Hi Graham,Just received that cat house it is perfect!,Thank you so much for the quick delivery.Have a wonderful christmas!,Rachael.

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I just wanted to send a big thank you for the help you gave us in sending a ramp to help resolve a problem caused by me ordering the wrong item.  The ramp solved the problem easily and we are very happy with the hutch – we would certainly recommend you to anyone thinking of buying one! Kind regards, Sue Yearsley.

 

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Dear Graham,Thank you so much for the dog kennel it is excellent and very quickly delivered. The door you put on  for me is ideal, just what I wanted. I will be using you again in the future.Regards Michelle Hope

 

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Hi Graham,I just wanted to say a big thank you to you guys for such an excellent service.  I ordered my hutch on Friday and it arrived last night.  We managed to half build it last night but were stopped by the rain and the dark, but it won’t take long to finish it tonight.   I’m so pleased with it and can’t wait to move my rabbit in! Thanks again, I’d definitely recommend you to anyone! Cindy

 

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hi  there ''happy hutchers'' Just to say thanks for the speedy delivery of our hutch. It was put together easily and is sturdy yet easy enough to carry indoors and out for those fine days. The guinea pig hasn''t got the hang of the ramp yet but the rabbit loves it all!

Louise, Hay-on-Wye 

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Hi Graham, I just wanted to let you know that the hutch arrived, as you predicted, on Thursday.  I managed to put it up yesterday without any problems and the lady from the RSPCA came and approved it this morning (we''re "rescuing" some Guinea Pigs from the RSPCA) so we can now go and collect our new pets!.Thanks so much for the prompt service.

 Kind regards,Dawn Muir

Hi I would like to say thankyou for our cat house....It''s great & he loves it!!  I read your story & thought it was great....a bit how my husband is at the moment, but with beds!! A great success story! Well done 

Hi Graham, we just wanted to say that we are as much delighted with our new coop as we were with the hutches. We have already recommended your company to a few people who have come to us for a rabbit and we will be adding you to the links on our website www.briertonminilops.com
Lesley & Gavin

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 Thank you for the Guinea-pig run, it''s great quality and just what I was looking for. Delivery was very quick too.Scooby (our 7 year old piggy) is enjoying the Spring sunshine in the garden.

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 Hi,Just wanted to say how thrilled I was to get the hutch on the 11th - so fast!! Thankyou, it''s fab and I have two very happy little bunnies living in there now,Carly Reigler

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 Hi Graham,Just to let you know that my rabbit hutch arrived today.  I am very impressed with it.  SO much better than those naff things they sell in pet shops for much more.  I will definitely recommend you to anyone interested in some deluxe pet accommodation.  My rabbit looks pretty impressed with it too!!!  Thanks again. Regards, Julie 

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Hi Graham, It''s Chris Bewick from Yell here, just thought I would give you an update about the chicken coop that you donated last year to help our project. Last Thursday, out of the blue I received a phone call from the Yell PR team saying that I had to make my way to the Albert Road Day Care Centre in Caversham because I (and my team) had been nominated for a Pride of Reading award for the work that we had done. We went back to the centre and where pleasantly surprised by what we saw. Since last year the garden has had more work done and now has some raised beds growing fruit and vegetables, presumably for residents in wheelchairs to enjoy. In addition to this an enormous extension has been built onto the back of the chicken coop which is now home to two bantam hens and one bantam cockerel. It seems that the chickens have become a real part of the centre and a strong focus in the garden which really encourages the elderly to get outside and enjoy the summer. Whilst we where there the Reading Post came to take a photo and do a write up about the nomination and I am pleased to inform you that this time Happy Hutch got the proper mention it deserved. Attached below is a scan of the article. Hope business is going well for happy hutch and thanks once again for making this project such a success. All the best, Chris Bewick

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Hello Rabbit hutch has just been delivered.  FANTASTIC service - only ordered it on Saturday - thank you very much.   Regards Miss C Barford

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This is not a question but a thank you i recently purchased a hutch from you on the net. I was very impressed by the delivery cost and very pleased to see it arrive within the time scale expected. On arrival it wasn\\''t too difficult to put together even thought the person helping me couldn\\''t tell one end of a screwdriver from the other. So thank you very much I intend to buy the rabbit hotel from you shortly once my building work is complete and certainly would reccomend you to anyone looking to purchase housing for small anmals. Regards Sue Hiscock.

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hi,just thought id let you know the hutch came within 2 days! the quality of the timber was far superior to what ive seen so far and it was very easy to assemble.thank you. alison.

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Thank you! I just wanted to give some feedback on the brillinat level of service and quality of products you supply. We\\''ve ordered from you twice now and both times you\\''ve been great. Many thanks Claire

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Hello All, I just want to say , thank you for my Ben’s Wedge cat house, I received it promptly on Tuesday this week 19/5/09, I am delighted with it and the cats love it. Keep up the good work. I will order again if I need more. Thanks again! Katie .Milton Keynes Bucks.

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Dear Happy Hutch Company,Ref. order no. 3159,I just wanted to say thank you so much for your speedy service regarding the above order which I placed on Bank Holiday Monday.  The hutch and run arrived yesterday, and I have spent the last few hours putting it all together, with relative, I repeat, relative ease!! (Although I do have scraped knuckles and a couple of blisters to show for my efforts!) Anyway, my guineas are currently giving the run and hutch a test run - I am sure they will be as delighted as me with it!! Thanks again,Deborah Bridge.

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Thank you for the delivery of the hutch.  We are very pleased with it and the guinea pigs think it is great! Sue Preston

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Good morning Graham / Tom ,Just a quick word of thanks for the swift replacement lid for the extension part of tortoise run I ordered.May I take the opporunity to say what a very professional, efficient and friendly company you are to deal with.I would have no hesitation in recommending you to others.Many thanks and kind regards Karon Turner-Walsh

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Hello Graham My hutches (2 triple block) were successfully delivered yesterday as arranged. I would just like to say how pleased I am with them. The workmanship and quality is excellent and a credit to your company. Hopefully as our new venture expands I will need some more hutches, and I would have no hesitation in purchasing further hutches from you. I would also like to say that I admire you as an individual. The way that you have built your business up over the years, but remained with your feet on the ground is inspirational. Your family must be very proud of you.Take care and best of luck to you in the future, My very best regards ,Steve Brewer

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Hi Graham,Just to let you know the hutch arrived about an hour after I emailed you this morning! It looks great-am just charging up my electric screwdriver and searching all local pet shops for a couple of baby guinea pigs to enjoy their fab new home! Thanks for your prompt reply this morning, Regards, Fiona Olham

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Got it! Thank You so much Graham! Put it together after work. Thanks so much for your great service and speedy delivery it''s second to none. Not to mention nice to look at.Now I can save my doggie from the in laws! LOL .Thanks again! Kate

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dear all, my 3 tier guinea pig hutch arrived yesterday,and i would just like you to know that i am thrilled to bits with it.Excellent workmanship,good price and good quality wood.i shall be ordering again and will tell my breeder friends about you when they need new hutches.Once again thanks for a brilliant job done and keep up the good work.best wishes, gayle glasfurd

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Thank you for the very prompt delivery of the hutch and run we ordered at the weekend.

 Thank you again Mrs Liane Whiffing

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Hello Cat House came today – thank you very much it is super!  Best wishes   Sue Marchant

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Hi Graham,I received the hutch and run on Tuesday as you confirmed.

 

 Just wanted to drop you a line of thanks for a great product and service.  I hope your company continues to do well. Thanks again, Karen.

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have just placed another order with you as i was so pleased with the 2 indoor, triple, guinea-pig hutches i brought from you before. i have numerous rescue guinea-pigs, and my own that i occasionally breed from, so my life is now easier as they are all together in one place. i am getting the double, slightly larger hutch for the rabbit, and a spare place for any emergency! i have recomended you to everyone, and i will definately buy from you again. i am really very happy, and so are the pigs. thanks again, Tanya

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I would just like to say a big thank you to you all for the fast delivery of the Flat Roof Guinea Pig Hutch with Run Under.Having ordered on wednesday I certainly wasn''t expecting it to arrive the same week, so when it arrived friday morning I was shocked to say the least,fantastic.Amber (guinea pig) is very happy with it, it is very sturdy and feels as though it will last a life time (even with her nibbling at it''s vitals)!!!!Many Many Thanks again, I will have no hesitation on recommending you to my friends and family.Take care and all the luck for the future.Rose, Kate and of course Amber.

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Hi again,Just thought you would like to know - the kennel arrived safely yesterday, is all made and in use! It looks great, too! Thanks for the fantastic service.Kind regards,Lyn : -

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Hi Graham, re feedback Just received my new combination rabbit hutch and run, only a couple of days after ordering and i have to say i am impressed.  Having only just begun shopping on-line, i have spent many hours browsing high street pet stores some of which are big brands, the hutches were often over-priced and of particualrly good quality and also did not offer a delivery service.  I am pleased to say however, that happyhutch.com ticked all the boxes, swift service, value for money, home delivery and a product of quality.  It may come flat packed and require self assembly, but i found that because of this i could see quality of the product i was paying for.  I would reccommend happyhutch.com any day thanks Craig and Andrea Walsh

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Dear Graham Thank you for the great service you provided when I ordered my hutch earlier this month. The delivery was prompt, the construction of the hutch was very clear and easy and the quality is fantastic for the price. I now have 2 very happy rabbits whom love their new home. I wouldn''t hesitate to recommend you to others....Kind Regards Carolyn

 

 

 

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Would just like to say thank you for the excellent cage, they were really in need of one fast and I don’t think anyone could have delivered one faster J 

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I  ordered a bargain basement chicken run and coop off of you last tuesday I was delighted by having the coop delivered on the Thursday.The coop is superb and your service is second to none.One of the best coops I have seen and nowhere near the exhorbitant price of F******m for example. I am so pleased with this coop that I decided to write this message ( something I have not done before) no hestation in reccomending you, and thanks again,Paul Wright Kirkby in Ashfield Notts

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 just want to say thanks,assembled by myself & 11yr old son. Hutch looks really fab & our 2 bunnies are really happy with it too! We ordered the hutch from you late Tues eve & it arrived 7.30am Thurs am - really impressed, thanks again , Sue   

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 Hi,Just wanted to say how delighted I am with your hutch.  I ordered 2 hutches from you about a month ago for my guinnies from your website, so was delighted when I found this one for my new rescue buns.It was incredibly easy to fit together, and is well made.
Thank-you again,Angela

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Hi Graham,My wife purchased the R06096 HUTCH COMBO off your company recently and I just wanted to drop you a line with a couple of photos to say a big thanks for such a prompt service.The hutch and run arrived within a few days and was packaged very well indeed and the assembly was an absolute breeze with very straight forward instructions for a very well constructed hutch.our rabbit Snowy is very at home in his new hutch and our Cocker Spaniel ''Charlie'' is very jealous I''m sure...ha! ha!   Many thanks again  Regards   Kevin and Veronica Beech     (Birmingham)            

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 Dear Happy Hutch Company,
Last year we found a very big English rabbit over at my Aunties and after about 2 days we finally caught it. We couldn''t find an owner, and after a few weeks of him taking up the garage we knew we had to find him better accommodation! With being so big we just couldn''t find a big enough hutch anywhere, so turned to the Internet. We found you on Ebay and bought a 2x2x4 hutch and just to let you know, its one of the best thing''s we have ever bought! Your service was A* and it came within a couple of days, taking hardly any time to put up. We have added winter doors to protect him from the cold and night, and through out the day we just leaves the doors open so he can run around the patio. Your certainly right, a happy pet lives in a happy hutch! Best Wishes, John Lamb 

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Dear Graham
Lovely hen house..  Very quick delivery....Please accept the attached photos from our garden. We are very pleased.... Many thanks.  David & Marie

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Dear  Graham, Just a quick note to say thank you for the hutch. We have had a few hutches in the past but none have been so easy to construct and the build quality is great.    Many thanks,,,    Mark Williams

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Hello!Just wanted to thankyou for the brilliant rabbit hutch and run that I bought from you.  I ordered it on Wednesday and it arrived first thing Thursday morning.  It was easy to put together and looks lovely.  My guinea pig and rabbit are happy creatures!  Excellent service and hutch!  Also read your story of how the company came about and alot of hard work has paid off!  Will recommend your company.
Thankyou ,,   Eleanor Constable Norfolk (Please be aware that products can take up to 14 days to arrive)

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Dear Graham Just wanted to email back to say that we received our hutch just two days after placing the order and that I think the build quality is excellent - great service. It''s always easy to have a moan when things are not right, but I thought it  worth dropping a line to give some well deserved credit. Shopping on the internet is often a bit of a lottery, but your statement  about the quality of your products and the story of how you built up the  business persuaded me to shop with the Happy Hutch Co.
Well done! Best regards, Andrew Thompson & family

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I recently purchased a “Happy Hutch” for a stray cat that has adopted us and I just wanted to say how pleased I was with the product, and the delivery, and how pleased the cat is! The hutch now has a fleece blanket in it, and the cat is now lovely and warm and dry whenever he is out in the garden. Thanks Sue Bond

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Hello Graham - thanks for supplying our 8 rabbit hutches (for Glendrick Roost Animal Welfare Centre). There was a bit of a delay before we could get them assembled but they are now occupied by various rabbits and guinea pigs. We are vey pleased with them, thanks a lot....... Regards Jane... Fintry... Glasgow

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Hi Just wanted to say thank you for the speedy delivery of this brilliantly made Hutch we received from you on Monday, you made a little boy very happy as he Wanted this for his birthday this week 16/11/06. Thanks again Simone

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Just like to say excellent service and a big thank you , all built and "happy rabbits and Daughter!" Regards Vince

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Just a note to thank you for the excellent triple, indoor hutch. It is absolutely brilliant and I am sure that the guinea pigs will be more than happy to spend the winter in it. The quality is great and your service was good from order to delivery. I will certainly come back to you next time I''m buying hutches and recommend you to others.....Regards.....Faye Woods

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Graham, just a note to say that I am well impressed with the cat hutch I purchased last week. Both my cats have had a sleep in it overnight already which was the point of buying it.......Thanks again....Stuart

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Graham, thank you very much for the superb service and speed of delivery. I ordered the hutch on a Sunday night and TNT tried to deliver it the Tuesday. In fact, it came on the Wednesday, three days before the Rescue Rabbit arrived! I bought a hutch from you last year for our own bunny so when we decided to have another, I had no hesitation in ordering another hutch from you. Many thanks Fiona Harris.

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Hi Graham,I just wanted to say a huge thank you for the fabulous 6ft hutch you built for me. It is great to finally find a company who provide hutches of a good size and of such high quality too. I’m really pleased with it, it looks great and is getting lots of complements.The bunnies are very spoilt to have such luxury accommodation! I am recommending you to everybody.Thank you to everybody at Happy Hutch!!Joanne PS: I decided to stain it to match our garden shed. Photo attached.Please pass this message on to Tom too.

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Graham I just wanted to express my thanks for the superb hutch I ordered with you. It truely is fantastic! I ordered the flat roof rabbit hutch and its soooooo large, unlike the small cruel hutches they sell in pet shops, my rabbits love it! The workmanship is also of such agreat qulaity, the price was excellent value and delievery was prompt! Shame all rabbit hutches cant be made to such a high standard! Many thanks again Miss N C Barnard 2011